cleanliness

Our Health and Safety Protocol

After carefully following the guidance of local and state officials, we are thrilled to open our doors and hearts to you. Our small, dedicated team is looking forward to continuing to provide exceptional service and true southern hospitality.

The safety of our guests and staff remains our utmost priority. We have developed comprehensive cleaning protocols. Although the Kings Courtyard Inn has always implemented rigorous cleaning and safety standards, we are now enhancing our standards while following all CDC and WHO guidelines. We encourage you to review the US Centers for Disease Control’s website for the latest information about hotel requirements. 

Below are the comprehensive protocols and procedures we are putting in place.

 

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General Detail Cleaning

Surfaces will be thoroughly treated with hospital-grade disinfectants and cleanings will be conducted with increased frequency

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High Touch Objects

The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent-contact surfaces

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Complimentary Coffee

Complimentary coffee is available upon request in the lobby between 6AM – 11AM

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Dedicated Team

All employees will receive training on COVID-19 safety and sanitation protocols

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Staff Safety Protocols

All staff have been instructed to wash their hands for 20 seconds at least every 60 minutes 

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CLEANING PRODUCTS AND PROTOCOLS

  • We will use cleaning products and protocols which meet CDC/EPA guidelines, and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We will work closely with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary PPE.
  • The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent-contact surfaces including, but not limited to, front desk check-in counters, elevator and elevator buttons, door handles, public bathrooms, room keys and locks, and stair handrails.
  • Industry-leading cleaning and sanitizing protocols will be used to clean guest rooms, with extra attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring

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GUESTS & SERVICE PROFESSIONALS HEALTH

  • The health and safety of our guests and service professionals is our primary focus 
  • Surfaces will be thoroughly treated with hospital-grade disinfectants and cleanings will be conducted with increased frequency
  • Provided additional hand-sanitizing stations at the entrance to the hotel, near the front desk and public areas
  • At each employee arrival to work, the management team will administer non-invasive digital temperature readings for all employees. Anyone displaying a temperature over 100.4°F will be taken to a private area for a secondary temporal temperature screening. Employees confirmed to have a temperature over 100.4°F will not be allowed to enter the property and will be directed toward appropriate medical care

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EMPLOYEE RESPONSIBILITIES

  • Hand Washing: Proper hygiene and frequent handwashing with soap will be vital in helping to combat the spread of virus. All Kings Courtyard Inn employees are instructed to wash their hands for 20 seconds, or use sanitizer when a sink is not available, every 60 minutes and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering, going on and returning from break, and before or after starting a shift.
  • COVID-19 Training: All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including housekeeping, food and beverage, public area departments, hotel operations and security.

THE GUEST EXPERIENCE

  • Until further notice, we will not be entering an occupied guest room for housekeeping service. We will provide daily trash and linen retrieval and replenishment services. We will also provide additional toiletries and bottled water as needed. 
  • Wine and cheese is served nightly in the courtyard between 5:00PM – 6:00PM. Items will be individually plated.
  • Complimentary coffee is available upon request in the lobby between 6AM – 11AM
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